Terms & Conditions
Last updated: January 2024
1. Rental Agreement
By renting a vehicle from GoCar, you agree to be bound by these Terms and Conditions. This agreement constitutes a legally binding contract between you (the "Renter") and GoCar (the "Company"). Please read these terms carefully before completing your reservation.
The rental agreement begins at the time of vehicle pickup and ends when the vehicle is returned to an authorized location and inspected by our staff.
2. Driver Requirements
To rent a vehicle, drivers must meet the following requirements:
- Be at least 21 years of age (25 for premium and luxury vehicles)
- Hold a valid driver's license for at least 2 years
- Present a valid credit card in the primary driver's name
- Provide valid identification (passport or government-issued ID)
- Have no major traffic violations in the past 3 years
Young driver surcharges may apply for drivers under 25 years of age.
3. Vehicle Use Restrictions
The rented vehicle may NOT be used:
- For any illegal purpose or in commission of any crime
- To transport passengers or goods for hire
- To push, tow, or propel any other vehicle or trailer
- In any race, speed test, or contest
- By anyone under the influence of alcohol or drugs
- Outside the country without prior written authorization
- Off paved roads or on terrain for which the vehicle is not designed
- By anyone not listed on the rental agreement as an authorized driver
4. Insurance & Liability
Basic insurance coverage is included in all rentals. This includes:
- Collision Damage Waiver (CDW) with applicable deductible
- Third Party Liability Insurance
- Theft Protection with applicable deductible
The renter is responsible for any damage to the vehicle up to the deductible amount. Additional coverage options are available to reduce or eliminate the deductible.
The renter is fully liable for any damage resulting from violations of these terms, including but not limited to driving under the influence, unauthorized use, or using the vehicle outside permitted areas.
5. Fuel Policy
Vehicles are provided with a full tank of fuel and must be returned with a full tank. If the vehicle is returned with less fuel, a refueling charge will be applied at current market rates plus a service fee.
Electric and hybrid vehicles should be returned with the same charge level as at pickup.
6. Cancellation Policy
Free cancellation is available up to 48 hours before the scheduled pickup time. Cancellations made within 48 hours are subject to the following fees:
- 24-48 hours before pickup: 25% of rental cost
- Less than 24 hours before pickup: 50% of rental cost
- No-show: 100% of rental cost
7. Privacy & Data
We collect and process personal data in accordance with our Privacy Policy. By agreeing to these terms, you consent to our data collection practices as described in the Privacy Policy.
8. Limitation of Liability
To the maximum extent permitted by law, GoCar shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or vehicles.
Our total liability shall not exceed the amount paid for the rental.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the rental takes place. Any disputes shall be resolved in the courts of that jurisdiction.
10. Contact Information
For questions about these Terms & Conditions, please contact our customer service team through our Contact page or call our support hotline.