Privacy Policy
Last updated: January 2024
Introduction
GoCar is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, date of birth, and mailing address
- Identity Documents: Driver's license information, passport details, and government-issued ID numbers
- Payment Information: Credit card numbers, billing address, and payment history
- Rental History: Previous bookings, preferences, and feedback
- Communication Data: Records of correspondence with our support team
We also automatically collect certain information when you use our services:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, and navigation patterns
- Location Data: GPS data from our vehicles during the rental period (for fleet management and safety purposes)
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and managing your car rental reservations
- Verifying your identity and driving credentials
- Processing payments and preventing fraud
- Providing customer support and responding to inquiries
- Sending booking confirmations and rental-related communications
- Improving our services and developing new features
- Sending promotional offers and marketing communications (with your consent)
- Complying with legal obligations and enforcing our terms
Information Sharing
We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, insurance providers, etc.)
- Business Partners: Hotels, airlines, or travel agencies with whom we have partnerships (only with your consent)
- Legal Authorities: When required by law, court order, or government regulation
- Safety Purposes: To protect the rights, property, or safety of GoCar, our customers, or others
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure servers with firewall protection
- Regular security assessments and updates
- Employee training on data protection practices
- Access controls limiting who can view your information
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Opt-out: Opt out of marketing communications at any time
- Portability: Request transfer of your data to another service provider
To exercise these rights, please contact us using the information provided below.
Cookies
We use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our Contact page or email us at privacy@gocar.com.