FAQ to rental a car

How do I make a reservation?

Making a reservation is easy! Simply browse our available cars, select your preferred vehicle, choose your rental dates, and complete the booking form. You'll receive a confirmation email with all the details.

Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation up to 24 hours before the pickup time. Log into your account or contact our customer support team for assistance. Please note that cancellation fees may apply depending on the timing.

What documents do I need to rent a car?

You'll need a valid driver's license, a credit card in your name, and a valid ID or passport. International customers may need an International Driving Permit (IDP) in addition to their home country license.

How can I be assured that my reservation is confirmed?

Once the form is completed, the confirmation page appears. An email containing the number and details of your vehicle reservation will be sent to you.

How do I know if my reservation has been canceled?

After canceling your reservation, you will receive an email confirming your cancellation. If you do not receive this email, check your spam or junk folder. Alternatively, you can track the status of your cancellation request from your customer area.

Until when can I cancel my reservation on the Internet?

You can cancel the booking of your vehicle free of charge up to 2 hours before the actual pick-up time.

If I booked via the Internet, can I contact you to change or cancel my reservation?

Yes, you can contact us at any time to modify or cancel your vehicle reservation. Our team will be happy to answer all your questions and requests.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Cash payments are accepted at select locations only.

Are there any hidden fees?

We believe in transparent pricing. The price you see includes the base rental rate and all mandatory fees. Optional extras like insurance upgrades, GPS, or child seats are clearly listed separately.

Is it possible to book without a credit card?

Yes, it is possible to pay for your reservation via PayPal or other offline payment methods, such as bank transfer or Western Union.

• Pre-Pay Online: Reserve your vehicle and save money by pre-paying online.
• Pay at location: Reserve your vehicle and pay at the counter upon collection.

Or Similar - what does it mean?

The term “Or Similar” indicates that the vehicle you rent may not be the exact make and model displayed, although it will belong to the same car group and offer comparable size and performance.

The actual vehicle depends on the makes and models available at the time within the requested car group.

• The vehicles shown are examples. Specific models may vary in availability and features, including passenger seating, luggage capacity and mileage.

Is it possible to rent a car without a deposit?

No, a security deposit is required for car rentals to protect the rental company in the event of an incident.

When will I get my deposit back?

The security deposit is generally blocked and not debited. If there are no problems, the rental company simply releases the bank authorization.

What recourse do I have if my deposit is charged?

If your deposit is charged and you believe that the rental company is at fault, you can contact the company's claims or complaints service.

What is included in the rental?

All rentals include unlimited mileage (on most vehicles), basic insurance coverage, 24/7 roadside assistance, and regular maintenance. Fuel is not included; vehicles should be returned with the same fuel level as pickup.

Can I add an additional driver?

Yes, additional drivers can be added to your rental agreement for a small daily fee. All additional drivers must meet our rental requirements and be present at the time of pickup with valid documentation.

What happens if the car breaks down?

We provide 24/7 roadside assistance. If you experience any mechanical issues, call your emergency hotline immediately. We'll arrange for assistance or a replacement vehicle as quickly as possible.

Can I return the car to a different location?

Yes, one-way rentals are available between many of our locations. A one-way fee may apply depending on the pickup and drop-off locations. This option can be selected during the booking process.

What if I return the car late?

We offer a 30-minute grace period for returns. After that, late fees will apply. If you know you'll be late, please contact us to extend your rental and avoid additional charges.

What are the conditions for renting a car?

To rent a car, you must have a driver's license for more than three years, be at least 21 years old and have a bank card in your name.

It is also important to respect the rental conditions: be on time when taking and returning the vehicle, refuel the vehicle and return it clean and without damage.

How can I rent a car when I am a young driver?

It can be more difficult to rent a car as a young driver because some rental companies may refuse the rental or charge an additional fee. Some agencies accept driving licenses held for less than three years, although they are less common.

Another option is to have an experienced driver who meets the rental requirements make the reservation and drive the vehicle.

Why does it take 21 years to rent a car?

Rental companies may set a minimum age of 21 because younger drivers generally have less driving experience. Additional surcharges may also apply to drivers under 25 years of age, even when they have held their driving license for more than three years.